If, within 48 hours of making your booking with us, you find the exact same accommodation, on the same dates, with a cheaper rate, we will refund the difference.
Just e-mail Italy&Italy within 48 hours of your purchase to [email protected] with:
- Full name
- E-mail address
- Accommodation name
- Check-in and check-out dates
- Rate quoted
- Complete Web address (URL) reflecting the lower rate you found online
Remember to make a printout or take a screen shot of page with the lower rate, in case a customer service representative has questions. Expect a response to your claim within 48 hours. Please read the Low Price Guarantee terms and conditions below for full details.
Low-price Guarantee Terms and Conditions:
- The Low Price Guarantee applies only to on-line rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
- The Low Price Guarantee does not apply to accommodations purchased through or in combination with frequent stay, loyalty, points or other reward type programs, accommodations purchased through coupon promotions, won through contests or sweepstakes or transferred or accommodations purchased on websites that do not allow you to see the name of the accommodation until your reservation is complete.
- Italy&Italy reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
- Italy&Italy will not be liable for the payment of any refunds under the Low Price Guarantee with respect to rates loaded in error by Italy&Italy or the hotel or any printing, typographical, administrative or technological errors in any materials relating to the Italy&Italy rate.
- In the event of any dispute regarding the Low Price Guarantee, the decisions of Italy&Italy shall be final and binding on all parties.